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Shipping and Return Policy

Herb Wellness offers FREE shipping on all orders. We want to make sure all products are delivered in an expedited manner. Our packages are shipped with Canada Post and you will be provided with a tracking number upon confirmation of shipment. Standard free shipping can take up to 2-7 business days depending on your location.

Discreet Packaging

We understand that purchasing can be confidential and we ensure our labels and outside packaging is discreet, free from branding or product identification. If you want your products to be discreet, contact our team for more information at

PO Box Shipping

Our shipping courier is able to ship to PO Boxes. Make sure your PO Box number is clearly stated in the address section at checkout.

Exchange & Refund Policy

Herb Wellness will gladly accept any returns or exchanges of any unused and unopened items that are returned within 30 days of purchase. Any request for a refund or exchange will require the receipt given upon purchase. If product was purchased from a retail location, it must be returned to the location it was purchased from.

When sending product back in the mail, please make sure all information is accurate including email address and return address so we can identify you. Process of returns can take 2-5 business days dependent on credit card processing. We will notify you when the return process has been completed.

If product has been used, tampered with or is spoiled, we will provide a replacement item or refund within 30 days of purchase.

All refunds will be made in the form of the original payment.

Contact Us

Contact us at for questions related to refunds and returns.

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